Refund & Cancellation Policy

Effective date: June 2025 · Operated by Philomuse Limited.

Romi is a digital service. All paid features — subscriptions and one-time coin purchases — are sold and processed through the Apple App Store using your Apple ID. Because purchases are handled by Apple, billing, renewals, and refunds are subject to Apple's Media Services Terms and Conditions in addition to this policy.

1. What we sell

Auto-renewing subscriptions

• Romi Premium — Weekly (US$14.99), Monthly (US$29.99), Yearly (US$69.99)
• Romi Guest Premium — Weekly (US$4.99), Monthly (US$9.99)

One-time consumable purchases (Bronze coins)

• 200 coins (US$3.99), 500 coins (US$9.99), 1000 coins (US$17.99), 2000 coins (US$39.99), 3000 coins (US$59.99)

Prices are shown in US dollars; your local price and currency are displayed in the App Store at the time of purchase.

2. Subscription auto-renewal

• Subscriptions renew automatically at the end of each billing period (weekly, monthly, or yearly) unless auto-renew is turned off at least 24 hours before the current period ends.
• Your Apple ID is charged for renewal within 24 hours before the end of the current period, at the price for your plan.
• You can view, manage, and cancel your subscription at any time in Settings → [your name] → Subscriptions on your iOS device.

3. Cancellation

• Subscriptions: Cancel any time before the next renewal date via your Apple ID subscription settings. When you cancel, you keep access until the end of the current paid period; you are not charged again after that.
• Cancelling stops future renewals. It does not, by itself, trigger a refund for the current period.

4. Refunds

• Because subscriptions and coins are digital content delivered immediately, they are generally non-refundable once purchased, except where required by applicable law or approved by Apple.
• Refunds are processed by Apple, not by Philomuse Limited. To request a refund, submit a request to Apple at reportaproblem.apple.com, or via Settings → [your name] → Subscriptions. Apple decides refund requests under its own terms.
• Consumed coins (already spent in the App) are not eligible for a refund.
• Partial refunds: we do not offer prorated or partial refunds for unused subscription time; where Apple grants a refund, the amount and method are determined by Apple and returned to your original payment method.

5. Your statutory rights

If you are a consumer, you may have additional rights under the laws of the Hong Kong Special Administrative Region and, where applicable, your country of residence. Nothing in this policy limits any rights that cannot be waived under mandatory law.

6. Delivery & shipping

Romi is a purely digital product. All subscriptions and Bronze coins are delivered electronically to your account within the App immediately after purchase. There are no physical goods, and no shipping, delivery fees, or export restrictions apply.

7. Need help?

If you were charged in error or have a billing question, contact us first via our Support page and we'll help you resolve it. For refund decisions on App Store purchases, Apple has final authority.