💬 We're here to help

Support

Questions, feedback, or an issue with Romi? We'd love to hear from you.

Contact us

Need a hand? The fastest way to reach us is through the in-app support option in Romi. Our company details are below.

Response time

Within 1–2 business days

Company

Philomuse Limited

Company Registration No.

73853498

Address

FLAT 2401-16, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Kowloon, Hong Kong

Email

contactus@archat.us

Frequently asked questions

What is Romi?

Romi is an AR emoji and social discovery app. It brings emojis to life with augmented reality, lets you discover creative people, and turns your profile into a personal vibe canvas.

How much does Romi cost?

Romi is free to download. Optional Premium subscriptions and Bronze coins are available as in-app purchases through the App Store. See the full pricing.

How do I cancel my subscription or get a refund?

Manage or cancel subscriptions anytime in your Apple ID settings. Refunds for App Store purchases are handled by Apple. Full details are in our Refund & Cancellation Policy.

Which devices are supported?

Romi is available for iPhone on the App Store. Make sure your device is running a recent version of iOS for the best AR experience.

Where are my creations stored?

Content you save stays on your device unless you choose to share it. See our Privacy Policy for details.

Is there an age requirement?

Yes. Romi is intended for users aged 18 and older.

How do I manage camera and microphone permissions?

You can grant or revoke camera and microphone access at any time in your device's Settings. Some AR features require these permissions to work.

Looking for our policies? Read the Terms of Service and Privacy Policy.